How to place or return an order?

To place an order on our e-commerce site, we invite you to follow the following steps. This process will only take a few minutes...

• Add products to your cart and validate it

• Create your customer account or log in by following the steps

• Make the payment via our secure payment platform

1. Add products to your cart

   To add products to your cart, go to a product page and choose your quantity. You have an "Add to cart" button. Just click on it and you're done. You can also add a product from the homepage or the category.

2. Create your customer account or log in by following the steps

   New customer?

   Your order in 3 minutes

   1. Enter your email address to create your account and validate your cart.
   2. Enter some personal information to ensure high quality service
   3. Validate your delivery and/or billing address
   4. Validate your carrier and our terms of sale

   Already a customer?

   Your order in 60 seconds

   1. Log in using your email address and password.
      Forgot your password? Click here
   2. Validate your delivery and/or billing address
   3. Validate your carrier and our terms of sale

3. Make the payment via our secure payment platform

You can use your customer account or send a form by mail:

• Via your customer account

  1. In your customer account, go to your order history
  2. Select the order containing the product you want to return.
  3. Select the product(s) to return by checking the box next to their name(s). You can add an explanation, so we understand why the order is being returned.

  Once this form is filled out, click on "Make a product return", and the request is sent to our logistics department.

  Initially, the request takes the status of "Pending confirmation". We will control the administrative aspect and set your order status to "Awaiting package".

  You must return the package to the following address WOODY BELGIUM SRL (Ateliers Cambier) - Premiere rue 14 - 6040 Jumet - Belgium with the document to print and include in your package.

  Upon receipt of the package by our teams, the status will change to "Package received".

• Via signed mail

  Please complete and return this form only if you wish to withdraw.

  Attention WOODY BELGIUM SRL (Ateliers Cambier) - Premiere rue 14 - 6040 Jumet - Belgium - info@woodyfilter.com

  I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of service (*) below

  Detail your services

   

  Ordered on (*)/received on (*)

   

  Name of the consumer(s)

   

  Address of the consumer(s)

   

  Signature of the consumer(s) (only if this form is notified on paper)

   

  Date : ..../..../........

  (*) Delete as appropriate.

Then, a quality check of the goods will be carried out. A second "security" check on the effective receipt of payment and against stolen credit cards will be conducted. If everything is in order and the products are received in perfect condition, the status will change to "Return completed". As soon as this status appears, a refund without penalty, except for return costs, will be made. will be carried out within 15 days after receipt. For more information, please feel free to consult General conditions or Contact us.